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FAQ

  •  WHY BAMBOO: Bamboo is one of the fastest growing plants on the planet and harvesting of bamboo does not contribute to massive deforestation making it a sustainable solution. Bamboo trees are also completely chemical and pesticide free and have a natural anti-bacterial agent making the straws naturally resistant to pests and mold. 

 

  • FEATURES: Created as a sustainable alternative to single use plastic straws and combat plastic pollution. Sipeco straws are made with natural products, are biodegradable, vegan, BPA and chemical free, flavorless and reusable. They will not affect the taste of your drink and will last a very long time if properly cared for.  

  

  • MAINTENANCEWe advise that the straws be soaked in boiling water with a little vinegar before using. This helps to sterilize the straws and remove any residue or "woody aroma". Allow your straws to dry fully in a well-ventilated area. 

 

  • CLEANING: We recommend to clean your straws with some soapy water and rinse them under running water after each use. For bulk usage, putting them through the dish washer also does the job. A cleaning brush is also included in the box for thorough cleaning of your straws by hand.

 

  • USAGE: Used to drink any sort of beverage at temperatures from 5 to 30 degrees Celsius. Beyond this range there is a possibility that the straws taint the drink with a "bamboo" aroma. Soak your straws in a mix of boiling water and vinegar to avoid this. 

 

  • PRODUCTION: The straws are produced with natural bamboo stalk from South East Asia. They are created with modern technologies following strict health and safety regulations. Some of the straws have little spots on the surface that can be removed with hydrogen peroxide, however we choose not to use any in order to remain chemical free. 

 

  • PACKAGING: Sipeco straws are packed by lots of 10 pieces in a completely plastic free packaging. The straws have a length of 20cm and width of 6 to 8mm. Since they are a natural product, color and width may vary slightly from straw to straw. A cleaning brush is included in all our bamboo straw packets.

 

  • NEED HELP: No worries we are here to help! Send us an email at info@sipecostraw.com or get in touch via the live chat. Our customer service team will be there to assist you immediately and make sure that your experience with Sipeco was a pleasant one! 

 

  • PRICING: Because our primary concern is on providing a solution that can eliminate plastic straws, we focus on our production and distribution rather than our bottom line. Too many times have we seen other bamboo straw companies overprice their straws when in reality the cost of production is a few cents. For this reason we keep our prices as low as we can while maintaining the same level of quality.  

 

  • SHIPPING: We offer worldwide shipping for any order of bamboo straws. Our standard rate for international packages is $3, $5 and $8. For orders above $250 we offer free shipping worldwide. International packages take between 4 to 11 days to arrive depending on your location. All sent packages are registered with a tracking number which you will receive. 

 

  • SAMPLES: Are you a business? Bar? Restaurant or planning an event? If you are looking for large quantities of straws, reach out to us via email as we are more than happy to discuss with you send you a trial sample of our bamboo straws for you to try out. 

 

  • STORAGE: Store in cool dry place, avoid direct sunlight and humidity. Allow your straws to fully dry after each use and keep them in well-ventilated areas. Avoid air-tight containers and jars.

 

  • LIFESPAN: Our straws can be used hundreds of times over and will last well over a year, granted they are properly cared for and stored. One purchase will last you for many months and will help you save money in the long run. The straws are then compostable. 

 

  • REFUND: Your are eligible for a full refund or free replacement within 30 days from your purchase if there are any defects with your straws or if you are not satisfied. Simply get in touch with us at info@sipecotraw.com and we'll help you get sorted out.

 

Sipeco Bamboo straw maintenance

 

 

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